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YOU WILL SEE PRINTED ON YOUR CURRENT WATER BILL:
SEWER CHARGES ARE BASED ON WATER USAGE SHOWN ON YOUR UPCOMING JANUARY, FEBRUARY, AND MARCH WATER BILLS.  WHAT DOES THIS MEAN TO YOU AS A “CONSUMER” throughout the year……$$$$$$$$


Calculation of sewage flow shall be based upon the following proportion of metered water consumption each year.
(1) Eighty percent of the average monthly water billed during the preceding January, February and March multiplied by the SFSF shall represent sewage flow for single-family residential customers.
(3) Eighty-five percent of the average monthly water billed during the preceding January, February and March multiplied by the SFSF shall represent sewage flow for all multifamily residential customers and all commercial customers.


SFSF

=

Billed water consumption per account used for sewer rates Current billed sewer flow per account from water consumption.

If within sixty days of a new sewer charge being established, a customer files a written complaint with the Director alleging that a significant portion of his water use does not enter the sewer system, the Director, in accordance with written appeals procedure, will provide an opportunity for the customer to present his supporting documentation to an employee designated by the Director to hear complaints. The Director shall have the authority to investigate and evaluate customer complaints and appeals from billing decisions of his subordinates and may correct such billing to reflect what in his opinion the correct billing should be, where he finds that a meter has been misread or some other obvious billing error has occurred. If the Director determines that a significant amount of water was used during the winter months for lawns, shrubbery or other non-sewer purposes, he shall have the authority to make a corresponding reduction in the sewer billing on subsequent billings only.


CONSERVING WATER IN OUR DESERT IS WISE AND ENVIRONMENTALLY FRIENDLY. WITH THE RECENT RAINS OUR LANDSCAPING REQUIRES LESS WATER.  Pay attention during these months, and avoid bathing and cleaning cloths often

Water and wastewater rates rise

Phoenix residents who receive city water and wastewater services will see a rise in their monthly bill this month.

The average customer's monthly costs for the services will increase by $4.38 to $48.79, which still will be among the lowest of comparable cities nationwide and in the Valley.

Most of the additional revenue will be used to rehabilitate and replace aging water and wastewater lines, improve treatment plants, enhance security, add new customer services technologies, meet or surpass increased public health and environmental standards, and pay for unfunded federal mandates.

The fixed monthly service charge, which allows for a basic amount of water and recovers the billing, collections and meter maintenance costs, will not change.

The new water rate applies to the volume of water used beyond the amount included in the fixed monthly service charge and the average increase is based upon a single-family residential customer using 11,344 gallons of water per month.

Under the new schedule, for the low usage months of December, January, February and March, the per unit (748 gallons) rate goes from $1.65 to $1.83; for the medium months of April, May, October and November, it goes from $1.97 to $2.20; and for the high months of June, July, August and September, it goes from $2.50 to $2.81.

Also, the environmental charge, which funds federal government required activities taken to enhance the environment, goes from 25 cents per unit to 31 cents.

The wastewater charge is based on the average water consumption for the period of January, February and March. The fixed monthly service charge of $1.22 and environmental charge of 46.21 cents will remain the same.

City Average Monthly Bill
San Diego $93.66
Austin $81.40
San Jose $69.72
Fort Worth $67.67
Dallas $64.72
Kansas City $63.01
Oklahoma City $61.47
Tucson $50.39
Phoenix $48.79
Albuquerque $44.22
San Antonio $38.83


Sewer charge covers operation, maintenance, new facilities

If you are connected to the city's sewer system, your monthly municipal service bill also includes a sewer service charge to recover operation, maintenance and new facilities costs.

The table below shows, by major user type, the percentage of the total monthly charges attributed to operation and maintenance (O&M) of the system. The remainder pays for new facilities costs. The information is based on rates effective in March 2007.

User Percent of O & M
Residential  
Single Family Residence 34.78
Multi-Family Residence 34.78


Reprinted from the City of Phoenix "notes" newsletter http://phoenix.gov/PIONEWS/0308note.html

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